Privacy Policy

Effective Date: June 8, 2026

Introduction

Waterways Plumbing, Inc. ("Waterways," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a service request, contact us, or receive text messages from us.

Information We Collect

We may collect the following information when you interact with us:

• Name, phone number, email address, and service address
• Details you provide on our website forms (such as service type, description, and message content)
• SMS opt-in consent and mobile phone number when you agree to receive text messages
• Basic website usage data through analytics tools (such as pages visited and general traffic patterns)

How We Use Your Information

We use the information we collect to:

• Respond to service requests and contact inquiries
• Schedule appointments and dispatch plumbing technicians
• Send service-related text message updates, including appointment confirmations and dispatch notifications
• Improve our website and customer experience
• Comply with legal and regulatory requirements

SMS / Text Message Communications

If you opt in to receive text messages from Waterways, we will use your mobile phone number to send plumbing service updates, appointment confirmations, dispatch notifications, and other service-related messages.

We will not share your mobile number, SMS opt-in consent, or other personal information with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (360) 687-1304 or info@waterwaysplumbing.com.

For full SMS program terms, please see our Terms & Conditions.

Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some site features may not function as intended.

Data Retention

We retain personal information only as long as needed to provide services, fulfill the purposes described in this policy, and meet legal or business record requirements.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Waterways Plumbing, Inc.
Phone: (360) 687-1304
Email: info@waterwaysplumbing.com